April 3, 2020
Update on Portland Water District services as a result of COVID-19 response
Water Disconnections: Disconnection notices and all water disconnections have been suspended on March 16 until further notice.
Late fees: The Portland Water District has waived water late fees until 30 days after the State of Emergency ends.
Customer Service: The Customer Service Center is closed to the public. Customer Service Representatives are available to assist the public over the phone at 761-8310. Payments can still be dropped off at Customer Service in the overnight/lock box outside the door.
Cross Connections Control Program: The testing and reporting requirements of the Cross Connections Control Program have been suspended until further notice.
Sebago Lake Land Reserve (SLLR): SLLR daily land access permit requirements have been suspended. The land reserve is still open for use during normal hours of operation.
Facilities: All facilities are closed to non-essential external individuals. All staff who can work remotely are doing so at this time.
Tours: All public tours have been suspended until further notice.
Board of Trustees Meetings: The March 23 board meeting was cancelled and rescheduled to a virtual
meeting on April 6. Moving forward, meetings will be held virtually through telephone conferencing until such time as it is safe to resume in person meetings.
Non-essential Water Service Appointments: Hydrant inspections, non-emergency flushing, meter
upgrades, and other non-essential program work has been suspended for at least two to three weeks.
Construction Projects: Wastewater plant projects and pump station projects are continuing. Water main replacement projects will not start until after April 15th. Main Extensions and New Services (MEANS) are continuing plan reviews, service applications and inspection. The River Road (MDOT project) is continuing.
Septage: Acceptance of septage to our wastewater facilities is limited to emergency septage and holding waste only through at least April 8th.