Maine Legislature advances Fay bill to protect internet subscribers

AUGUSTA – The Maine House of Representatives gave initial approval last week to new legislation sponsored by State Rep. Jessica Fay, D-Raymond, to ensure that Maine consumers would not have to pay for unused internet services.

State Rep. Jessica Fay

Fay’s bill, LD 1932, would require an internet service provider to allow for a credit or rebate for unused internet services if a customer makes such a request within a 60-day period after the end of their billing period.

“When a consumer cancels their service early in a billing cycle, they are on the hook for paying for an entire month, even if they are required to return equipment, like modems,” said Fay. “Internet service is an expensive necessity for work, for school, for communication and for us to stay connected. Companies charging for services not provided can place a burden on families and older people. LD 1932 would ensure that Mainers can be refunded a portion of their bill in which they don’t receive service.”

During the 129th Maine Legislature, Fay supported a similar measure which is now law, requiring cable companies to provide a prorated credit when service is cancelled by a subscriber. Her new proposal, LD 1932, would ensure that internet providers are treated similarly.

The bill now faces further votes in the Maine House and Maine Senate in the coming days.

State Rep. Jessica Fay is the Maine House chair of its Government Oversight Committee and also a member of the House Appropriations and Financial Affairs Committee. She serves the community members of Casco, Frye Island, Raymond, and part of Poland in her duties as a legislator. <